911 Call Taker — Essential, 24/7 Public Safety Role

Regional 911 Intake Solutions; Nora Township (IL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Nora, IL seeks dedicated 911 Call Takers to handle emergency and nonemergency lines, confirm locations, and relay information to dispatch teams. Training and certifications are required for the role, with duties centered on guiding callers and ensuring accurate data entry.

Applicants should be prepared for shift work, including nights, weekends, and holidays, with the potential for overtime as needed to support public safety operations.

Qualifications

• High school diploma or equivalent (or recognized equivalent).
• Strong listening comprehension, accurate typing, clear verbal communication.
• Ability to follow structured procedures.
• Background checks and required certifications may be required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions only within training and certification.

Job description

Regional 911 Intake Solutions in Nora, IL seeks dedicated 911 Call Takers to handle emergency and nonemergency lines, confirm locations, and relay information to dispatch teams. Training and certifications are required for the role, with duties centered on guiding callers and ensuring accurate data entry.

Applicants should be prepared for shift work, including nights, weekends, and holidays, with the potential for overtime as needed to support public safety operations.