Emergency Dispatch Call Taker — 24/7 Public Safety Role

Regional 911 Intake Solutions; Christopher (IL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Christopher, IL is seeking 911 Call Takers to respond to emergency and nonemergency lines. You will verify location, document details, and enter information into dispatch software.

A high school diploma or equivalent is required; prior customer service or public safety experience helps, but is not mandatory. Training, certifications, and benefits such as health insurance, retirement contributions, and paid leave are offered.

Qualifications

• High school diploma or equivalent required
• Customer service or public safety experience helpful
• Some vacancies may accept applicants without dispatch experience

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access resources when needed
• Provide pre-arrival instructions only within training and certification

Skills

Listening skills

Typing speed

Verbal communication

Procedural compliance

Education

High school diploma

Tools

Call-processing software

Job description

Regional 911 Intake Solutions in Christopher, IL is seeking 911 Call Takers to respond to emergency and nonemergency lines. You will verify location, document details, and enter information into dispatch software.

A high school diploma or equivalent is required; prior customer service or public safety experience helps, but is not mandatory. Training, certifications, and benefits such as health insurance, retirement contributions, and paid leave are offered.