Emergency Call Taker — 24/7 Public Safety Operator

Regional 911 Intake Solutions; Smithboro (IL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Regional 911 Intake Solutions is seeking skilled 911 Call Takers in Smithboro, IL. The role involves answering emergency and nonemergency calls, confirming locations, and logging information for responding personnel.

Training and certifications are required, with rotating shifts common in call centers. Applicants should have a high school diploma or equivalent; previous customer service or public safety experience is helpful, though some vacancies accept newcomers.

Qualifications

• High school diploma or equivalent.
• Customer service/public safety experience helpful, some vacancies accept without dispatch experience.
• Strong listening, accurate typing, clear verbal communication.
• Ability to follow structured procedures and complete assessments.

Responsibilities

• Answer emergency and nonemergency calls.
• Confirm incident location and callback information.
• Use approved questions to identify urgency and nature.
• Enter details into dispatch software accurately.
• Forward information to the appropriate dispatch function promptly.
• Assist distressed callers and provide essential guidance.
• Use language-access resources when needed.
• Provide authorized pre-arrival instructions within training.

Job description

Regional 911 Intake Solutions is seeking skilled 911 Call Takers in Smithboro, IL. The role involves answering emergency and nonemergency calls, confirming locations, and logging information for responding personnel.

Training and certifications are required, with rotating shifts common in call centers. Applicants should have a high school diploma or equivalent; previous customer service or public safety experience is helpful, though some vacancies accept newcomers.