Emergency 911 Call Taker — 24/7 Critical Support

Regional 911 Intake Solutions; Cherry (IL); On-site; USD 40,000 - 65,000; Full time

Job summary

Regional 911 Intake Solutions in Cherry, IL seeks an experienced 911 Call Taker to handle emergency and nonemergency lines. The role requires confirming locations, collecting callback information, and entering details into dispatch systems to support rapid response.

Applicants should have a high school diploma and customer service or public safety background. Strong listening, typing, and clear verbal communication are essential. Training and certifications will be provided.

Qualifications

• High school diploma or equivalent required.
• Customer service, telephone support, or public safety experience helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Typing speed

Active listening

Verbal communication

Customer service

Education

High school diploma

Tools

Dispatch software

Call-processing system

Job description

Regional 911 Intake Solutions in Cherry, IL seeks an experienced 911 Call Taker to handle emergency and nonemergency lines. The role requires confirming locations, collecting callback information, and entering details into dispatch systems to support rapid response.

Applicants should have a high school diploma and customer service or public safety background. Strong listening, typing, and clear verbal communication are essential. Training and certifications will be provided.