Emergency 911 Call Taker — 24/7 Public Safety Support

Regional 911 Intake Solutions; Harrodsburg (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance program

Continuing training

Job summary

Regional 911 Intake Solutions is seeking dedicated 911 Call Takers in Harrodsburg, KY. You will answer emergency and nonemergency calls, verify locations and caller data, and document information for dispatch.

Training will cover approved questions, procedures, and privacy requirements. Successful candidates usually have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication.

Qualifications

• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication is required under stressful conditions.
• Experience in customer service is helpful, though not always required.

Responsibilities

• Answer incoming emergency calls and assign nonemergency lines.
• Confirm incident location and caller information.
• Enter details into call-processing or dispatch software.
• Forward incident information promptly to the dispatch function.
• Provide pre-arrival instructions within training scope.

Skills

Active listening

Typing speed

Clear verbal communication

Customer service experience

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions is seeking dedicated 911 Call Takers in Harrodsburg, KY. You will answer emergency and nonemergency calls, verify locations and caller data, and document information for dispatch.

Training will cover approved questions, procedures, and privacy requirements. Successful candidates usually have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication.