Life-Saving 911 Call Taker (24/7 Shifts)

Regional 911 Intake Solutions; Pewee Valley (KY); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Pewee Valley, KY seeks a 911 Call Taker to handle emergency and nonemergency calls, verify locations, and input details into dispatch software. Training, certifications, and strong communication are required to protect caller privacy and coordinate responses.

Applicants should have a high school diploma or equivalent and may benefit from prior customer service or public safety experience. Flexible shifts and background checks are noted in the role.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Education

High school diploma or recognized equivalent

Job description

Regional 911 Intake Solutions in Pewee Valley, KY seeks a 911 Call Taker to handle emergency and nonemergency calls, verify locations, and input details into dispatch software. Training, certifications, and strong communication are required to protect caller privacy and coordinate responses.

Applicants should have a high school diploma or equivalent and may benefit from prior customer service or public safety experience. Flexible shifts and background checks are noted in the role.