Emergency Call Taker: Frontline 911 Operator

Regional 911 Intake Solutions; Frenchburg (KY); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Kentucky seeks a dedicated 911 Call Taker to handle incoming emergency and nonemergency lines, verify location, and document essential details for responders.

You will work in a fast-paced environment, follow structured procedures, and use approved systems. Strong listening and communication skills are required, with training provided for call-taking duties.

Qualifications

• High school diploma or GED required.
• Experience in customer service or public safety helpful.
• Ability to follow structured procedures and pay attention to details.
• Strong listening and verbal communication skills.

Responsibilities

• Answer incoming emergency and nonemergency lines.
• Confirm incident location and caller information.
• Ask focused questions to identify urgency.
• Enter details into call-processing software accurately.
• Redirect information promptly to dispatch teams.
• Provide pre-arrival guidance only after training.

Skills

Customer service

Typing

Listening

Communication

Education

High School Diploma or GED

Job description

Regional 911 Intake Solutions in Kentucky seeks a dedicated 911 Call Taker to handle incoming emergency and nonemergency lines, verify location, and document essential details for responders.

You will work in a fast-paced environment, follow structured procedures, and use approved systems. Strong listening and communication skills are required, with training provided for call-taking duties.