Emergency 911 Call Taker - 24/7 Dispatch Support

Regional 911 Intake Solutions; Summer Shade (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking qualified 911 Call Takers for Summer Shade, KY. You will handle emergency and nonemergency lines, verify locations, and document details for dispatch coordination.

Applicants should have a high school diploma and strong listening, typing, and communication skills. Training, certifications, and a commitment to caller privacy are expected as part of the role.

Qualifications

• High school diploma or equivalent.
• Strong listening, typing, and verbal communication.
• Experience in customer service or public safety is helpful but not required.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller information.
• Gather essential details using approved questions.
• Enter data into call-processing or dispatch software.
• Transmit information promptly to dispatch functions.
• Provide calm guidance to callers as trained.
• Use language-access resources when needed.
• Administer pre-arrival instructions only within training.

Skills

Listening comprehension

Typing speed

Verbal communication

Dispatch software

Education

High school diploma

Tools

Dispatch software

Job description

Regional 911 Intake Solutions is seeking qualified 911 Call Takers for Summer Shade, KY. You will handle emergency and nonemergency lines, verify locations, and document details for dispatch coordination.

Applicants should have a high school diploma and strong listening, typing, and communication skills. Training, certifications, and a commitment to caller privacy are expected as part of the role.