911 Call Taker — 24/7 Emergency Communications Specialist

Regional 911 Intake Solutions; Madisonville (KY); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Madisonville, KY is seeking dedicated 911 Call Takers to respond to emergency and nonemergency lines. You will verify locations, gather caller information, and document details in dispatch software to support rapid response.

Training and certification are required, with prospects benefiting from prior customer service or public safety exposure. The role may involve rotating shifts and adherence to strict procedures to protect caller privacy and safety.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful but is not required.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Madisonville, KY is seeking dedicated 911 Call Takers to respond to emergency and nonemergency lines. You will verify locations, gather caller information, and document details in dispatch software to support rapid response.

Training and certification are required, with prospects benefiting from prior customer service or public safety exposure. The role may involve rotating shifts and adherence to strict procedures to protect caller privacy and safety.