Emergency Communications Call Taker — 24/7 Rotating Shifts

Regional 911 Intake Solutions; Cawood (KY); On-site; USD 32,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Kentucky seeks diligent 911 Call Takers to listen, assess, and record critical information for responders. You'll handle inbound emergency and non-emergency lines, verify locations and caller details, and enter data into dispatch software while maintaining calm under pressure.

Candidates should have a high school diploma or equivalent; prior customer service or public safety experience helps.

Qualifications

• High school diploma or equivalent required.
• Strong listening and data-entry skills essential.
• Clear verbal communication and ability to follow procedures.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller information.
• Enter accurate details into dispatch software.
• Provide information to appropriate dispatch function as needed.
• Maintain composure and assist distressed callers as trained.

Skills

Listening skills

Typing speed

Verbal communication

Procedural follow-through

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Kentucky seeks diligent 911 Call Takers to listen, assess, and record critical information for responders. You'll handle inbound emergency and non-emergency lines, verify locations and caller details, and enter data into dispatch software while maintaining calm under pressure.

Candidates should have a high school diploma or equivalent; prior customer service or public safety experience helps.