24/7 Emergency Call Taker

Regional 911 Intake Solutions; Waddy (KY); On-site; USD 32,000 - 52,000; Full time

Job summary

Regional 911 Intake Solutions seeks qualified candidates for 911 Call Taker roles in Kentucky. The position involves handling emergency and nonemergency lines, confirming locations, and coordinating with dispatch to ensure rapid response.

You will follow structured questioning to assess urgency and document details accurately. The role requires strong listening skills, precise typing, and excellent verbal communication.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication and ability to follow structured procedures are required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening

Typing

Verbal communication

Procedural compliance

Education

High school diploma

Job description

Regional 911 Intake Solutions seeks qualified candidates for 911 Call Taker roles in Kentucky. The position involves handling emergency and nonemergency lines, confirming locations, and coordinating with dispatch to ensure rapid response.

You will follow structured questioning to assess urgency and document details accurately. The role requires strong listening skills, precise typing, and excellent verbal communication.