911 Call Taker (24/7) — Public Safety Communications

Regional 911 Intake Solutions; Sharpsburg (KY); On-site; USD 36,000 - 48,000; Full time

Job summary

Regional 911 Intake Solutions in Sharpsburg, KY is seeking 911 Call Takers. You will be among the first to speak with someone reporting an emergency, asking focused questions, confirming where help is needed, and documenting information for dispatch.

The role may require 24-hour availability with rotating shifts, nights, weekends, and overtime. You will answer calls, verify incident location and callback details, enter data into dispatch software, and forward information to the appropriate units

Qualifications

• High school diploma or recognized equivalent.
• Customer service, telephone support or public safety experience helpful but not required.
• Strong listening, accurate typing, and clear verbal communication.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller's callback information.
• Enter accurate details into call-processing software.
• Forward incident information promptly to dispatch.
• Provide authorized pre-arrival instructions within training and certification.

Skills

Active listening

Accurate typing

Verbal communication

Customer service

Follow procedures

Education

High school diploma

Job description

Regional 911 Intake Solutions in Sharpsburg, KY is seeking 911 Call Takers. You will be among the first to speak with someone reporting an emergency, asking focused questions, confirming where help is needed, and documenting information for dispatch.

The role may require 24-hour availability with rotating shifts, nights, weekends, and overtime. You will answer calls, verify incident location and callback details, enter data into dispatch software, and forward information to the appropriate units