Emergency Call Taker — 24/7 Frontline Support

Public Safety Dispatch Network; Hardinsburg (KY); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Hardinsburg, KY seeks skilled 911 Call Takers to handle emergency and nonemergency calls. You will confirm locations, gather callback data, and input details into dispatch systems to support responders. Training ensures you can provide pre-arrival instructions and access language resources as needed.

The role emphasizes listening accuracy, rapid typing, and compliant communication within structured procedures, with rotating shifts common in 24/7 operations.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Customer service, call center, or public safety experience can help; some vacancies take applicants without dispatch experience.
• Candidates should have strong listening skills, accurate typing, clear spoken communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information to the appropriate dispatch function
• Assist distressed callers with essential questions and instructions
• Use language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions within training and certification

Skills

Active listening

Typing speed

Verbal communication

Procedural follow-through

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Hardinsburg, KY seeks skilled 911 Call Takers to handle emergency and nonemergency calls. You will confirm locations, gather callback data, and input details into dispatch systems to support responders. Training ensures you can provide pre-arrival instructions and access language resources as needed.

The role emphasizes listening accuracy, rapid typing, and compliant communication within structured procedures, with rotating shifts common in 24/7 operations.