Emergency Call Taker - 24/7 Public Safety Support

Regional 911 Intake Solutions; Middleburg (KY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Middleburg, KY seeks qualified individuals to become 911 Call Takers. You will ask targeted questions, verify incident details, and document information for responders.

Call taking often precedes dispatch, with centers training for both duties. A high school diploma is commonly required, along with strong listening, typing and clear communication, and the ability to follow structured procedures.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and managed nonemergency lines.
• Confirm incident location and caller information for dispatch.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate function.
• Provide calm, clear guidance and pre-arrival instructions within training scope.

Skills

Listening

Typing

Verbal communication

Education

High School Diploma

Job description

Regional 911 Intake Solutions in Middleburg, KY seeks qualified individuals to become 911 Call Takers. You will ask targeted questions, verify incident details, and document information for responders.

Call taking often precedes dispatch, with centers training for both duties. A high school diploma is commonly required, along with strong listening, typing and clear communication, and the ability to follow structured procedures.