Emergency Call Taker – 24/7 Public Safety Support

Regional 911 Intake Solutions; Garfield (KY); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Ongoing training

Job summary

Regional 911 Intake Solutions in Garfield, KY, is seeking 911 Call Takers to handle incoming emergency and nonemergency calls. You will verify locations, collect caller information, and document details in dispatch software, coordinating with the right teams to ensure a prompt response.

Successful candidates typically have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures are required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening

Accurate typing

Verbal communication

Follow procedures

Education

High school diploma

Job description

Regional 911 Intake Solutions in Garfield, KY, is seeking 911 Call Takers to handle incoming emergency and nonemergency calls. You will verify locations, collect caller information, and document details in dispatch software, coordinating with the right teams to ensure a prompt response.

Successful candidates typically have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures.