Elite Concierge Operations Specialist (Remote)

Capital One; Carson City (NV); Remote; USD 57,000 - 65,000; Full time

Job summary

Velocity Black, a Capital One company, seeks a Concierge Gen Ops Specialist, Principal Coordinator to elevate high-value member experiences remotely. You will coordinate dining, travel, and luxury goods with clients, venues, and partners to deliver seamless service.

The role emphasizes adaptability, multitasking, and a proactive, 'Yes-first' approach, working with high net worth individuals in a fast-paced, collaborative environment.

Qualifications

• Excellent communication and client service skills.
• Experience with luxury hospitality and high net worth individuals preferred.
• Comfortable in a fast-paced, high-pressure environment.

Responsibilities

• Communicate with clients, restaurants, vendors and team members to deliver luxury dining, experiences and travel.
• Submit content ideas to the Content Team on a weekly basis.
• Complete end-to-end member requests from start to finish.

Skills

Adaptability

Multitasking

Yes-First mentality

High net worth clients

Communication skills

Luxury experiences knowledge

Education

Bachelor's Degree

Job description

Velocity Black, a Capital One company, seeks a Concierge Gen Ops Specialist, Principal Coordinator to elevate high-value member experiences remotely. You will coordinate dining, travel, and luxury goods with clients, venues, and partners to deliver seamless service.

The role emphasizes adaptability, multitasking, and a proactive, 'Yes-first' approach, working with high net worth individuals in a fast-paced, collaborative environment.