Remote Luxury Concierge for High-Value Clients

Capital One; Chicago (IL); Teletrabalho; USD 32 000 - 48 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Funding for external qualifications up

Private medical insurance

25 days annual leave (+5 optional)

Pension scheme

Parental leave

Diversity & inclusion programs

Resumo da oferta

Velocity Black, now part of Capital One UK, is seeking a Concierge Specialist to deliver high‑value service for members. You will coordinate with restaurants, vendors, and internal teams, presenting the product interface and overview of memberships to clients.

The role requires luxury concierge or hospitality background, a 'Yes first' approach, strong communication, and the ability to work evenings and weekends in a remote UK setting.

Qualificações

• Experience in luxury concierge or hospitality.
• Adaptable with multitasking and a 'Yes first' mentality.
• General knowledge of high end experiences, luxury goods, and restaurants.
• Experience working with high net worth individuals.
• Entrepreneurial, problem solving attitude.
• Excellent verbal and written communication skills.
• Collaborative and transparent environment experience.
• Ability to work under pressure with tight deadlines.
• Flexible hours including evenings and weekends.

Responsabilidades

• Communicating with clients, restaurants, vendors, and team members to deliver great service.
• Liaising with every part of the business for swift resolution of member issues.
• Communication with members, demonstrating the product interface and membership overview.
• Completing end-to-end member requests.

Conhecimentos

luxury concierge

hospitality

high net worth clients

communication skills

adaptable multitasking

problem solving

collaborative work style

customer service

evenings and weekends

Descrição da oferta de emprego

Velocity Black, now part of Capital One UK, is seeking a Concierge Specialist to deliver high‑value service for members. You will coordinate with restaurants, vendors, and internal teams, presenting the product interface and overview of memberships to clients.

The role requires luxury concierge or hospitality background, a 'Yes first' approach, strong communication, and the ability to work evenings and weekends in a remote UK setting.