Remote Luxury Concierge Operations Specialist

Capital One; Sacramento (CA); Remote; USD 57,000 - 65,000; Full time

Job summary

Velocity Black, a Capital One company, seeks a Concierge Gen Ops Specialist, Principal Coordinator to deliver high-value concierge services across dining, experiences, travel and luxury goods. The role supports high net worth clients, requires adaptability, and offers flexible hours including evenings and weekends.

Remote-friendly position with a focus on customer experience and collaboration with a Content Team.

Qualifications

• High School Diploma, GED, or Equivalent Certification.
• At least 1 year of Luxury Hospitality experience.
• Bachelor’s Degree preferred.
• 2+ years of Luxury hospitality experience preferred.

Responsibilities

• Communicating with clients, restaurants, vendors, and team members to deliver great service across dining, experiences, travel and luxury goods.
• Sourcing content ideas to submit to our Content Team on a weekly basis.
• Completing end-to-end member requests.

Skills

Adaptability

Multitasking

Yes-first

High-end experiences

Luxury clients

Entrepreneurial

Problem solving

Communication (verbal & written)

Collaborative

Working under pressure

Evenings & weekends

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Velocity Black, a Capital One company, seeks a Concierge Gen Ops Specialist, Principal Coordinator to deliver high-value concierge services across dining, experiences, travel and luxury goods. The role supports high net worth clients, requires adaptability, and offers flexible hours including evenings and weekends.

Remote-friendly position with a focus on customer experience and collaboration with a Content Team.