Remote Luxury Concierge Operations Specialist

Capital One Group; Richmond (VA); Remote; USD 57,000 - 65,000; Full time

Job summary

Capital One Velocity Black is seeking a Concierge Gen Ops Specialist, Principal Coordinator to elevate the concierge experience for high-value clients. This remote role supports dining, experiences, travel and luxury goods, coordinating with clients and vendors to deliver exceptional service 24/7.

The ideal candidate has luxury hospitality experience, superb communication skills, and a proactive, collaborative mindset.

Qualifications

• Adaptability and multitasking with a 'Yes first' mentality.
• Knowledge of high-end experiences, luxury goods and restaurants.
• Experience working with high net worth individuals.

Responsibilities

• Communicate with clients, restaurants, vendors and team members to deliver great service across dining, experiences, travel and luxury goods.
• Sourcing content ideas for weekly submission to Content Team.
• Complete end-to-end member requests

Skills

Adaptability

Luxury knowledge

High net worth clients

Entrepreneurial mindset

Communication skills

Collaboration

Handling pressure

Flexible hours

Education

High School Diploma/GED/Equivalent Certification

Job description

Capital One Velocity Black is seeking a Concierge Gen Ops Specialist, Principal Coordinator to elevate the concierge experience for high-value clients. This remote role supports dining, experiences, travel and luxury goods, coordinating with clients and vendors to deliver exceptional service 24/7.

The ideal candidate has luxury hospitality experience, superb communication skills, and a proactive, collaborative mindset.