Remote Concierge Operations Specialist - Luxury Experiences

Capital One; Honolulu (HI); Remote; USD 57,000 - 65,000; Full time

Job summary

Velocity Black, a Capital One company, seeks a Concierge Gen Ops Specialist, Principal Coordinator - Remote. You will deliver luxury dining, experiences, travel and high-end services for high-net-worth clients, coordinating with restaurants, vendors, and an internal Content Team.

Ideal candidates are adaptable, client-focused, and able to multitask in a fast-paced, remote environment, with strong communication skills and a proactive, problem-solving mindset.

Qualifications

• Adaptability and multitasking
• ‘Yes first’ mentality
• General knowledge of high end experiences, luxury goods, and restaurants
• Experience working with high net worth individuals and clients
• Entrepreneurial, problem-solving attitude
• Excellent, clear and effective verbal and written communication skills
• Experience in a collaborative and transparent environment
• Ability to work in high-pressure environment with tight deadlines
• Flexible working hours - available to work on evenings and weekends

Responsibilities

• Communicating with clients, restaurants, vendors, and team members to deliver great service across dining, experiences, travel and luxury goods.
• Sourcing content ideas to submit to our Content Team on a weekly basis
• Completing end-to-end member requests

Skills

Adaptability and multitasking

Yes first mentality

High-end experiences knowledge

High net worth clients experience

Entrepreneurial attitude

Excellent communication

Collaborative environment experience

High-pressure deadline handling

Flexible hours evenings weekends

Education

Bachelor's Degree

2+ years Luxury hospitality

Job description

Velocity Black, a Capital One company, seeks a Concierge Gen Ops Specialist, Principal Coordinator - Remote. You will deliver luxury dining, experiences, travel and high-end services for high-net-worth clients, coordinating with restaurants, vendors, and an internal Content Team.

Ideal candidates are adaptable, client-focused, and able to multitask in a fast-paced, remote environment, with strong communication skills and a proactive, problem-solving mindset.