Luxury Concierge Operations Specialist (Remote)

Capital One; United States; Remote; USD 57,000 - 65,000; Full time

Job summary

Velocity Black, a Capital One company, delivers concierge-style services for high-performance clients using AI and human experts across dining, travel and luxury goods. The role focuses on providing outstanding customer experience and sourcing content ideas for the Content Team.

The ideal candidate has luxury hospitality experience, excellent communication, adaptability, and a proactive, problem-solving mindset. Flexible hours include evenings and weekends in a collaborative setting.

Qualifications

• High School Diploma, GED, or equivalent certification.
• Luxury hospitality experience is required.
• Ability to work in a high pressure environment with deadlines.

Responsibilities

• Communicate with clients, restaurants, vendors, and team to deliver service across dining, experiences, travel and luxury goods.
• Source content ideas for weekly submissions to Content Team.
• Complete end-to-end member requests.

Skills

Adaptability

Multitasking

Communication skills

High net worth experience

Problem solving

Collaborative environment

Entrepreneurial mindset

Attention to deadlines

Evenings & weekends

Education

High School Diploma or GED

Bachelor's degree

Job description

Velocity Black, a Capital One company, delivers concierge-style services for high-performance clients using AI and human experts across dining, travel and luxury goods. The role focuses on providing outstanding customer experience and sourcing content ideas for the Content Team.

The ideal candidate has luxury hospitality experience, excellent communication, adaptability, and a proactive, problem-solving mindset. Flexible hours include evenings and weekends in a collaborative setting.