Luxury Concierge Operations Specialist (Remote)

Capital One; Frankfort (KY); Remote; USD 57,000 - 65,000; Full time

Job summary

Velocity Black, a Capital One company, hires a Concierge Gen Ops Specialist, Principal Coordinator, to deliver premium concierge services remotely. This role focuses on high-end dining, experiences, travel, and luxury goods for high-net-worth clients, requiring adaptability and a proactive mindset.

The position offers a remote, full-time schedule with flexible hours, including evenings and weekends, and emphasizes collaboration across a fast-paced, inclusive Capital One environment dedicated to

Qualifications

• High School Diploma, GED, or Equivalent Certification.
• At least 1 year of Luxury Hospitality experience.
• Bachelor's Degree preferred; 2+ years of luxury hospitality experience recommended.

Responsibilities

• Communicate with clients, restaurants, vendors, and team members to deliver high-end service across dining, experiences, travel and luxury goods.
• Source content ideas for the Content Team on a weekly basis.
• Complete end-to-end member requests.

Skills

Adaptability

multitasking

Yes-first mentality

Luxury experiences knowledge

High net worth client experience

Entrepreneurial mindset

Clear communication

Collaborative environment

Deadline pressure management

Education

High School Diploma, GED, or Equivalent Certification

Bachelor's Degree

2+ years of Luxury hospitality experience

Job description

Velocity Black, a Capital One company, hires a Concierge Gen Ops Specialist, Principal Coordinator, to deliver premium concierge services remotely. This role focuses on high-end dining, experiences, travel, and luxury goods for high-net-worth clients, requiring adaptability and a proactive mindset.

The position offers a remote, full-time schedule with flexible hours, including evenings and weekends, and emphasizes collaboration across a fast-paced, inclusive Capital One environment dedicated to