Remote Luxury Concierge & Operations Lead

Capital One; Montgomery (AL); Remote; USD 57,000 - 65,000; Full time

Job summary

Velocity Black, a Capital One company, seeks a remote Concierge Gen Ops Specialist, Principal Coordinator to elevate luxury concierge experiences. You will coordinate with clients, restaurants, vendors and a content team to fulfill requests across dining, travel and luxury goods, ensuring smooth end-to-end service.

The role requires adaptability, strong communication, and experience in luxury hospitality; evenings and weekends work is expected.

Qualifications

• High School Diploma or equivalent required.
• At least 1 year in Luxury Hospitality preferred.
• Bachelor’s degree preferred.

Responsibilities

• Communicate with clients, restaurants, vendors, and team members to deliver great service across dining, experiences, travel and luxury goods.
• Submitting weekly content ideas to the Content Team.
• Complete end-to-end member requests.

Skills

Adaptability

Multitasking

Education

High School Diploma, GED, or Equivalent Certification

Bachelor's Degree (preferred)

Job description

Velocity Black, a Capital One company, seeks a remote Concierge Gen Ops Specialist, Principal Coordinator to elevate luxury concierge experiences. You will coordinate with clients, restaurants, vendors and a content team to fulfill requests across dining, travel and luxury goods, ensuring smooth end-to-end service.

The role requires adaptability, strong communication, and experience in luxury hospitality; evenings and weekends work is expected.