Remote Concierge Ops Lead — Luxury Experiences

Capital One; Cheyenne (WY); Remote; USD 57,000 - 65,000; Full time

Benefits offered by this job

Health benefits

Job summary

Velocity Black, a Capital One company, is seeking a Concierge Gen Ops Specialist, Principal Coordinator to deliver high-value concierge experiences. The role supports dining, experiences, travel, and luxury goods for high-profile clients, with a focus on fast, personalized service in a remote setting.

You will coordinate with restaurants, vendors, and team members, source weekly content ideas, and handle end-to-end member requests, with flexible evening and weekend hours to meet client needs in

Qualifications

• Adaptability and multitasking required.
• Yes first mentality and customer-centric approach.
• General knowledge of high-end experiences, luxury goods, and restaurants.
• Experience working with high net worth individuals and clients.
• Entrepreneurial, problem-solving attitude.
• Excellent, clear and effective verbal and written communication skills.
• Experience in a collaborative and transparent environment.
• Ability to work in a high-pressure environment with tight deadlines.
• Flexible working hours – evenings and weekends.

Responsibilities

• Communicating with clients, restaurants, vendors, and team members to deliver great service across dining, experiences, travel and luxury goods.
• Sourcing content ideas to submit to our Content Team on a weekly basis.
• Completing end-to-end member requests.

Skills

Adaptability

Multitasking

Customer service

High net worth experience

Communication

Collaboration

Problem-solving

Flexible hours

Education

Bachelor's degree

Job description

Velocity Black, a Capital One company, is seeking a Concierge Gen Ops Specialist, Principal Coordinator to deliver high-value concierge experiences. The role supports dining, experiences, travel, and luxury goods for high-profile clients, with a focus on fast, personalized service in a remote setting.

You will coordinate with restaurants, vendors, and team members, source weekly content ideas, and handle end-to-end member requests, with flexible evening and weekend hours to meet client needs in