Ecommerce/Customer Service

AppleOne Employment Services; Long Beach (CA); On-site; USD 52,000 - 58,000; Full time

Benefits offered by this job

Great benefits

Team events

Growth opportunities

Job summary

AppleOne Employment Services is seeking a detail-oriented Ecommerce/Customer Service Representative for a direct hire opportunity in the South Bay area. This role supports daily order entry, e-commerce order processing, customer service, and cross-functional coordination within a manufacturing environment.

The ideal candidate enjoys accuracy, problem-solving, and building strong customer relationships, with a collaborative team and growth potential.

Qualifications

• 1–2 years order entry experience, preferably supporting industrial customers.
• Strong attention to detail, organizational, and multitasking skills.
• Proficiency in Microsoft Excel, including PivotTables and VLOOKUPs.
• Experience working with CRM and ERP systems.
• Excellent communication, problem-solving, and customer service skills.

Responsibilities

• Process customer and e-commerce purchase orders, verify order accuracy, and enter order details into the ERP system.
• Update shipping schedules, manage backorders, and coordinate order status with warehouse, accounting, and sales teams.
• Resolve customer issues related to pricing, credit, product availability, returns, claims, and order discrepancies.
• Maintain positive customer relationships through timely communication and professional service.
• Assist with invoicing, filing, inventory support, and other administrative tasks as needed.

Skills

Customer service

Order entry

Attention to detail

Multitasking

Communication

Education

1–2 years order entry experience

Tools

Microsoft Excel

PivotTables

VLOOKUP

CRM systems

ERP systems

Job description

Job Summary

We are seeking a detail-oriented Ecommerce/Customer Service Representative for a direct hire opportunity. This role supports daily order entry, e-commerce order processing, customer service, and cross-functional coordination within a manufacturing environment.

This is a great opportunity for someone who enjoys accuracy, problem-solving, and building strong customer relationships. The work environment offers supportive teamwork, growth potential, team events, and a benefits package. The right candidate will thrive in a collaborative setting where communication, follow-through, and attention to detail are valued.

Key Responsibilities

• Process customer and e-commerce purchase orders, verify order accuracy, and enter order details into the ERP system.
• Update shipping schedules, manage backorders, and coordinate order status with warehouse, accounting, and sales teams.
• Resolve customer issues related to pricing, credit, product availability, returns, claims, and order discrepancies.
• Maintain positive customer relationships through timely communication and professional service.
• Assist with invoicing, filing, inventory support, and other administrative tasks as needed.

Compensation and Benefits

• Pay range: $25.00 to $28.00 per hour.
• Direct hire opportunity.
• Location: South Bay area
• Great benefits.
• Team events.
• Opportunity for growth.

Seeking a detail-oriented and organized Order Entry / Customer Service Representative to support daily order processing and customer service operations. Responsibilities include processing customer and e-commerce purchase orders, verifying order accuracy, entering data into the ERP system, updating shipping schedules, managing backorders, and coordinating with warehouse, accounting, and sales teams. The role also involves resolving issues related to pricing, credit, product availability, returns, and claims; maintaining customer relationships; assisting with invoicing and filing; and supporting inventory management and other administrative tasks. Qualifications: 1–2 years of order entry experience, preferably supporting industrial customers. Strong attention to detail, organizational, and multitasking skills. Proficiency in Microsoft Excel, including PivotTables and VLOOKUPs. Experience working with CRM and ERP systems. Excellent communication, problem-solving, and customer service skills. Ability to work collaboratively across departments in a fast-paced environment.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.