Ecommerce Coordinator

AppleOne Employment Services; Ontario (CA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Onsite workplace

Direct hire

Job summary

AppleOne Employment Services seeks an Ecommerce Coordinator / E-Commerce Customer Service Representative to support multiple consumer brands and online sales channels in an onsite Ontario, CA setting. This full-time role focuses on resolving issues, improving the customer experience, and ensuring accurate order processing.

You will handle inquiries via email, phone, and online marketplaces, process refunds and replacements, track trends, and collaborate with E-Commerce, Sales, Fulfillment, QA,

Qualifications

• E-commerce experience in a consumer-focused environment.
• Proven ability to manage high-volume customer inquiries and ensure accuracy.
• Experience working with cross-functional teams to resolve issues.

Responsibilities

• Handle high-volume customer inquiries across multiple brands via email, phone, and marketplaces.
• Process replacements, refunds, warranties, returns, and order adjustments with accurate records.
• Investigate shipping, fulfillment, and product issues with internal teams to resolve.
• Track feedback to identify recurring issues and support process improvements.

Skills

E-commerce experience

High-volume email handling

Cross-functional collaboration

Excel / MS Office

Tools

CRM tools

Order management systems

Job description

Job Summary

A growing consumer packaged goods manufacturing organization is seeking an Ecommerce Coordinator / E-Commerce Customer Service Representative to support multiple consumer brands and online sales channels. This is a full-time, direct hire opportunity for a customer-focused professional with e-commerce experience who enjoys resolving issues, improving the customer experience, and working in a fast-paced, product-driven environment.

This role is ideal for someone who understands online orders, shipping and fulfillment, returns, refunds, replacements, warranty claims, and marketplace support. The position works closely with E-Commerce, Sales, Fulfillment, QA, and Production teams, offering strong cross-functional exposure and the opportunity to make a direct impact on customer satisfaction and process improvement.

Candidates can expect a collaborative onsite environment with supportive leadership, positive teamwork, and steady business operations. This is a strong opportunity for an e-commerce customer service professional who wants stability, a consistent weekday schedule, and a role where accuracy, communication, and problem-solving are valued.

Key Responsibilities

• Manage customer inquiries across multiple consumer brands and inboxes, handling approximately 50 to 100 emails per day.
• Provide professional customer support through email, phone, and online marketplaces.
• Process replacements, refunds, warranty claims, returns, and order adjustments while maintaining accurate documentation.
• Investigate shipping, fulfillment, order, and product concerns by partnering with internal teams.
• Track customer feedback, identify recurring issues, and share trends that support process improvement.
• Assist with customer reporting, product launches, promotional support, and additional e-commerce customer service projects.

Compensation and Benefits

• Pay: $23.00 to $25.00 per hour.
• Schedule: Monday through Friday, 8:00am to 5:00pm.
• Location: Ontario, CA.
• Work arrangement: 100% onsite.
• Position type: Full-time, direct hire.

Required Qualifications and Skills

• Manage high-volume e-commerce customer communications across multiple brands and sales channels.
• Resolve online order, fulfillment, shipping, returns, refund, replacement, and warranty-related issues.
• Partner with E-Commerce, Sales, Fulfillment, QA, and Production teams to investigate and resolve customer concerns.
• Maintain accurate customer records, reporting, and trend insights to support service quality and process improvements.
• E-commerce industry experience is required.
• 3 to 5 years of relevant experience in e-commerce customer service, online retail support, marketplace support, or a similar customer-facing role.
• Experience managing high-volume customer communications, preferably 50 or more emails per day.
• Strong understanding of online orders, shipping and fulfillment, returns, refunds, replacements, warranties, and order adjustments.
• Proficiency with Microsoft Office, including Excel, Word, and Outlook.
• Excellent written and verbal communication skills.
• Strong problem-solving, conflict-resolution, and follow-up abilities.
• Exceptional attention to detail, organization, and ability to manage multiple priorities.
• Positive, solution-oriented approach with a strong commitment to customer satisfaction.
• Ability to work independently while collaborating effectively with cross-functional teams.

Preferred Qualifications

• Experience supporting customers through online marketplaces.
• Bilingual skills.
• Experience in consumer packaged goods, consumer products, manufacturing, or product-based e-commerce environments.
• Experience identifying recurring customer issues and helping recommend process improvements.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.