Order Entry and CS Specialist

AppleOne Employment Services; Cypress (CA); On-site; USD 52,000 - 55,000; Full time

Job summary

AppleOne Employment Services in Cypress, CA seeks an Order Entry and CS Specialist to manage the full order lifecycle in the aerospace and defense sector. Enter orders in ERP, review POs, prepare quotes, and coordinate with shipping for timely fulfillment.

The role requires 3–5 years of customer service and order management, hands-on ERP experience, and strong communication skills in a fast-paced, high-volume environment.

Qualifications

• 3–5 years of customer service and order management experience.
• Hands-on ERP system experience is required.
• Experience with Microsoft Dynamics/Navision preferred.
• Background in aerospace, manufacturing, or distribution is strongly aligned.
• Strong attention to detail and accuracy in high-volume order processing.
• Excellent written and verbal communication skills with a professional, customer-focused approach.
• Ability to prioritize tasks and follow through on open items with internal teams.

Responsibilities

• Enter and process customer orders accurately in an ERP system, ensuring pricing, part numbers, quantities, and delivery details are correct.
• Review customer purchase orders, prepare quotes, and communicate order status updates to customers and internal stakeholders.
• Coordinate with shipping, purchasing, production, and operations teams to support timely order fulfillment.
• Respond to customer inquiries by phone and email with professionalism and a strong service focus.
• Maintain accurate customer, order, and transaction records while following internal procedures and compliance requirements.
• Support issue resolution related to order changes, delivery updates, documentation, and customer requests.

Skills

High-volume order processing

Customer service

Order management

Attention to detail

Communication

Cross-functional coordination

Prioritize tasks

ERP proficiency

Tools

Microsoft Dynamics/Navision

ERP system

Job description

Job Summary

We are seeking an Order Entry and CS Specialist for a direct hire opportunity in Cypress, CA within the aerospace and defense industry. This role is ideal for a customer service professional with strong order management experience, hands-on ERP knowledge, and the ability to support customers through the full order process from quote and purchase order review through shipping coordination.

The Order Entry and CS Specialist will be a key point of contact for customers and internal teams, helping ensure orders are entered accurately, communication is timely, and service expectations are met. This is a great opportunity to join a stable, process-driven environment where accuracy, teamwork, customer care, and follow-through are highly valued.

Candidates who enjoy working in a fast-paced customer support setting, partnering with cross-functional teams, and managing high-volume order activity will find this role especially rewarding. The position offers the opportunity to build long-term relationships, contribute to operational efficiency, and grow within a professional team environment with supportive leadership and a strong customer-first mindset.

Key Responsibilities

• Enter and process customer orders accurately in an ERP system, ensuring pricing, part numbers, quantities, and delivery details are correct.
• Review customer purchase orders, prepare quotes, and communicate order status updates to customers and internal stakeholders.
• Coordinate with shipping, purchasing, production, and operations teams to support timely order fulfillment.
• Respond to customer inquiries by phone and email with professionalism, accuracy, and a strong service focus.
• Maintain accurate customer, order, and transaction records while following internal procedures and compliance requirements.
• Support issue resolution related to order changes, delivery updates, documentation, and customer requests.

Compensation and Benefits

• Direct hire opportunity.
• Salary range: $52,000 to $55,000 per year.
• Location: Cypress, CA.

Required Qualifications and Skills

• Manage high-volume customer order entry and order processing activities.
• Review purchase orders, prepare quotes, and support customer communication throughout the order lifecycle.
• Coordinate shipping updates and internal order follow-up with cross-functional teams.
• Maintain accurate ERP records and support efficient customer service operations.
• 3 to 5 years of customer service and order management experience.
• Hands-on ERP system experience is required.
• Experience with Microsoft Dynamics/Navision is preferred, but experience with similar ERP systems will be considered.
• Experience handling purchase orders, quotes, order entry, customer communication, and shipping coordination.
• Background in aerospace, manufacturing, or distribution is strongly aligned with this opportunity.
• Strong attention to detail and ability to process orders accurately in a high-volume environment.
• Excellent written and verbal communication skills with a professional, customer-focused approach.
• Ability to prioritize tasks, follow through on open items, and work effectively with internal teams.
• Direct customer service and order processing experience is required, rather than a background focused primarily on general administration or warehouse operations.

Preferred Qualifications

• Experience in aerospace, defense, manufacturing, or distribution environments.
• Microsoft Dynamics/Navision experience.
• Familiarity with high-volume order entry, customer purchase orders, quoting, shipping coordination, and ERP-based customer support workflows.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.