Customer Service Representative

AppleOne Employment Services; Oxnard (CA); On-site; USD 52,000 - 56,000; Full time

Benefits offered by this job

Major medical

Dental

Vision

401k

Sick pay

Job summary

AppleOne Employment Services in Oxnard, CA seeks a dependable Customer Service Representative for a temp-to-hire role in a manufacturing environment. The ideal candidate manages B2B customer accounts, supports order-driven processes—from quotes to order completion—and ensures accurate follow-through with internal teams and business customers.

The role emphasizes accuracy, accountability, and strong communication in a fast-paced setting, offering a long-term career path within a supportive

Qualifications

• 3 to 4 years of directly relevant customer service, customer support, or order-management experience.
• B2B customer service experience in manufacturing, distribution, or a similar order-driven environment.
• Experience using CRM, ERP, or comparable order-management systems.

Responsibilities

• Manage high-volume customer inquiries by phone and email with timely, accurate responses.
• Prepare quotes, process orders, coordinate changes, and track orders through completion.
• Maintain assigned customer accounts and build strong professional relationships with business customers.
• Enter and update customer information, orders, and documentation using CRM/ERP or comparable systems.
• Investigate and resolve order discrepancies and service issues with sound judgment and follow-through.
• Coordinate with internal departments regarding product availability, delivery timelines, and customer requirements.

Skills

B2B Customer Accounts

Quotes processing

Order management

CRM/ERP proficiency

Tools

CRM software

ERP system

Microsoft Excel

Job description

Job Summary

A dependable and detail-oriented Customer Service Representative is needed for a temp-to-hire opportunity with an established manufacturing company in Oxnard, CA. This role is ideal for an experienced B2B customer service professional who enjoys managing customer accounts, supporting order-driven processes, and ensuring accurate follow-through from quote to order completion.

This is a strong opportunity to join a stable, team-oriented work environment where accuracy, accountability, communication, and customer care are valued. The Customer Service Representative will work closely with internal departments and business customers, making this a great fit for someone who thrives in a fast-paced setting, takes ownership of their work, and is looking for a long-term career path with a supportive organization.

Key Responsibilities

• Manage high-volume customer inquiries by phone and email while providing timely, accurate, and professional responses.
• Prepare customer quotes, process orders, coordinate order changes, and track orders through completion.
• Maintain assigned customer accounts and build strong professional relationships with business customers.
• Enter and update customer information, orders, and documentation using CRM, ERP, or comparable order-management systems.
• Investigate and resolve order discrepancies, customer concerns, and service issues with sound judgment and appropriate follow-through.
• Coordinate with internal departments regarding product availability, delivery timelines, order changes, and customer requirements.

Compensation and Benefits

• Pay: $25 to $27 per hour.
• Job Type: Temp-to-hire.
• Location: Oxnard, CA.
• For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

Required Qualifications and Skills

• Manage B2B customer accounts in an order-driven business environment.
• Prepare quotes, process orders, coordinate changes, and follow orders through completion.
• Communicate with customers and internal departments to resolve order issues and provide status updates.
• Maintain accurate order documentation using CRM, ERP, or comparable order-processing systems.
• 3 to 4 years of directly relevant customer service, customer support, or order-management experience.
• B2B customer service experience in manufacturing, distribution, promotional products, or a similar order-driven environment.
• Hands-on experience preparing quotes, processing orders, managing order changes, and tracking orders through completion.
• Experience using CRM, ERP, or comparable customer account or order-management systems.
• Ability to independently manage customer accounts, resolve issues, coordinate with internal teams, and balance competing priorities.
• Strong written and verbal communication skills, including the ability to compose clear and professional customer emails.
• Excellent attention to detail, organization, problem-solving ability, sound judgment, and follow-through.
• Demonstrated reliability, consistent attendance, accountability, and professionalism.
• Working proficiency in Microsoft Outlook, Word, and Excel.
• Ability to successfully complete required skills assessments, including typing at least 45 words per minute with 95% accuracy, grammar and spelling, data entry, Microsoft Office proficiency, and professional email writing.

Preferred Qualifications

• Experience in B2B customer service or order management within manufacturing, distribution, promotional products, or a similar industry.
• Experience supporting a designated customer base and coordinating orders across multiple internal departments.
• Familiarity with high-volume order processing, customer account management, and order-related problem resolution.
• Promotional products industry experience is helpful but not required.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.