E-Commerce & Customer Service Supervisor

Whole Foods Market; Birmingham (AL); On-site; USD 23,000 - 41,000; Full time

Benefits offered by this job

Store discount

Paid time off

Financial wellness

Health & wellness support

Team Member perks

Job summary

Whole Foods Market in Birmingham, AL is seeking a Supervisor for Customer Service & E‑Commerce programs to support checkout, grocery delivery, and pickup at the assigned store. You will lead processes ensuring safe operations, high-quality outbound orders, and an outstanding pickup experience.

You will monitor KPIs, manage daily operations, coach team members, and collaborate with store leadership and 1P/3P partners while promoting the company values and adherence to health and safety

Qualifications

• 12+ months retail experience.
• Proficient with email, Microsoft Office and operations-related applications.
• Ability to lift up to 50 lbs and work in a fast-paced environment.

Responsibilities

• Delivers outstanding customer experience and holds team members accountable for service quality.
• Balances in-store customer service with completing online orders.
• Monitors customer flow and assigns tasks to optimize service for both in-store and online orders.
• Responds effectively to customer questions, requests, or concerns; supports store leadership and cross-functional partners.
• Develops, coaches, and motivates team members to sustain high performance and morale.

Skills

Retail experience

Email & Office apps

Tools

Microsoft Office

Job description

Whole Foods Market in Birmingham, AL is seeking a Supervisor for Customer Service & E‑Commerce programs to support checkout, grocery delivery, and pickup at the assigned store. You will lead processes ensuring safe operations, high-quality outbound orders, and an outstanding pickup experience.

You will monitor KPIs, manage daily operations, coach team members, and collaborate with store leadership and 1P/3P partners while promoting the company values and adherence to health and safety