Customer Experience Supervisor: Online Orders & In-Store

Whole Foods Market IP. L.P.; Sudbury (MA); On-site; USD 24,000 - 42,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Health & wellness

Job summary

Whole Foods Market is seeking a Supervisor to support Customer Service & E-Commerce programs at the assigned store. You will lead processes for checkout, grocery delivery and pickup, monitor performance, and drive safety, quality, and team productivity.

You will coach Team Members, manage daily operations, ensure compliance, and collaborate with store leadership and delivery partners to deliver an outstanding customer experience.

Qualifications

• 12+ months retail experience.

Responsibilities

• Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
• Establishes clear expectations for balancing in-store customer service and completing online orders.
• Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
• Seeks awareness of relevant competitors and industry trends.
• Ensures an effective and efficient response to customer questions, requests, and/or concerns.
• Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.
• Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
• Maintains Team Member safety and security standards.
• Ensures compliance with relevant regulatory rules and standards.
• Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.
• Maintains cleanliness of workspaces including staging area and coolers.
• Maintains security of equipment, e.g., MSRs, phones, currency counters.
• Proactively identifies process improvement opportunities.
• Consistently communicates and models WFM core values, leadership principles, and supports goals.

Skills

Task management

Root cause analysis

Interpersonal skills

Team building

Coaching/mentoring

MS Office

Email proficiency

Tools

Microsoft Office

Job description

Whole Foods Market is seeking a Supervisor to support Customer Service & E-Commerce programs at the assigned store. You will lead processes for checkout, grocery delivery and pickup, monitor performance, and drive safety, quality, and team productivity.

You will coach Team Members, manage daily operations, ensure compliance, and collaborate with store leadership and delivery partners to deliver an outstanding customer experience.