Store E-Commerce & Customer Service Lead

Whole Foods Market IP. L.P.; Evergreen Park (IL); On-site; USD 26,000 - 42,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Health & wellness support

Job summary

Whole Foods Market is seeking a Supervisor to support Customer Service & E-Commerce programs at the assigned store. You will lead processes that support checkout experience and grocery delivery & pickup, focusing on safety, quality of online orders, teamwork, and program execution.

You will monitor KPIs in-store, manage capacity and labor, ensure proper pick/deposit processes, and mentor Team Members while upholding health and safety standards in accordance with WFM values.

Qualifications

• 12+ months retail experience.
• Ability to balance in-store customer service with online order processing.
• Strong analytical skills to identify performance gaps via metrics.
• Excellent interpersonal and team-building abilities.
• Proficient with email, Microsoft Office, and operations applications.

Responsibilities

• Delivers outstanding customer experience and holds Team Members to high service standards.
• Establishes clear expectations for in-store service and online orders.
• Monitors customer flow and assigns service and order completion tasks.
• Keeps informed about competitors and industry trends.
• Responds effectively to customer questions and concerns.

Skills

Task management

Analytical thinking

Interpersonal skills

Coaching / mentoring

Email / Office applications

Education

12+ months retail experience

Tools

Microsoft Office

Job description

Whole Foods Market is seeking a Supervisor to support Customer Service & E-Commerce programs at the assigned store. You will lead processes that support checkout experience and grocery delivery & pickup, focusing on safety, quality of online orders, teamwork, and program execution.

You will monitor KPIs in-store, manage capacity and labor, ensure proper pick/deposit processes, and mentor Team Members while upholding health and safety standards in accordance with WFM values.