Customer Experience & Ecommerce Supervisor

Whole Foods Market IP. L.P.; Newton (MA); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Health & wellness programs

Job summary

Whole Foods Market seeks a Supervisor to support Customer Service & E-Commerce programs. You will lead processes for checkout experience, grocery delivery and pickup, and monitor performance metrics in-store.

Responsibilities include coaching Team Members, ensuring safety, and maintaining workflow efficiency to meet store programs and regulatory standards. The role involves managing capacity, labor utilization, and adherence to processes while promoting Whole Foods Market values and

Qualifications

• 12+ months retail experience.
• Ability to lift up to 50 lbs.
• Flexible schedule including nights, weekends, and holidays.

Responsibilities

• Delivers outstanding customer experience; holds Team Members accountable for service.
• Establishes expectations for balancing in-store service and online orders.
• Monitors customer flow and assigns tasks for in-store and online order completion.

Skills

Task management

Root cause analysis

Interpersonal skills

Mentoring

Microsoft Office

Education

Retail experience

Tools

Microsoft Office

Job description

Whole Foods Market seeks a Supervisor to support Customer Service & E-Commerce programs. You will lead processes for checkout experience, grocery delivery and pickup, and monitor performance metrics in-store.

Responsibilities include coaching Team Members, ensuring safety, and maintaining workflow efficiency to meet store programs and regulatory standards. The role involves managing capacity, labor utilization, and adherence to processes while promoting Whole Foods Market values and