E-Commerce & Customer Experience Supervisor

Whole Foods Market IP. L.P.; Wellesley (MA); On-site; USD 27,000 - 42,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Health & wellness programs

Job summary

Whole Foods Market is seeking a Supervisor to support Customer Service and E-Commerce programs at the assigned store. You will lead daily operations, manage capacity and labor utilization, and ensure adherence to pick/drop processes, cash handling, and safety regulations.

You will mentor Team Members, promote WFM values, and drive program execution, aiming for a high-performing team and excellent checkout, delivery, and pickup experiences.

Qualifications

• Retail experience of 12+ months.
• Ability to lift 50 lbs and perform physical tasks.
• Flexible schedule including nights, weekends, and holidays.

Responsibilities

• Delivers outstanding customer experience and holds Team Members accountable for service.
• Balances in-store customer service with completing online orders.
• Monitors customer flow and assigns tasks to balance needs of all customers.
• Seeks awareness of competitors and industry trends.
• Responds effectively to customer questions and concerns.
• Fosters positive teamwork and morale.
• Maintains safety and security standards for Team Members and equipment.
• Develops and motivates Team Members to sustain high performance.

Skills

Task management

Root-cause analysis

Interpersonal skills

Teaching others

Microsoft Office

Job description

Whole Foods Market is seeking a Supervisor to support Customer Service and E-Commerce programs at the assigned store. You will lead daily operations, manage capacity and labor utilization, and ensure adherence to pick/drop processes, cash handling, and safety regulations.

You will mentor Team Members, promote WFM values, and drive program execution, aiming for a high-performing team and excellent checkout, delivery, and pickup experiences.