E-Commerce & Customer Service Supervisor

Whole Foods Market IP. L.P.; Bedford (MA); On-site; USD 26,000 - 41,000; Full time

Job summary

Whole Foods Market is seeking a Supervisor to support Customer Service and E‑Commerce programs, leading checkout, pickup, and delivery operations at the assigned store. You will monitor KPIs, drive safety and quality, optimize labor, and coach team members to maintain a high‑performing environment.

The role emphasizes teamwork, adherence to health and safety standards, and collaboration with 1P/3P partners to ensure excellent customer experiences and efficient store processes.

Qualifications

• 12+ months retail experience.

Responsibilities

• Delivers outstanding customer experience and holds Team Members accountable.
• Establishes clear expectations for balancing in-store service and online orders.
• Monitors in-store and online customer flow and assigns related tasks.
• Seeks awareness of relevant competitors and industry trends.
• Ensures an effective response to customer questions or concerns.
• Fosters relationships with store leadership and partners; supports collaboration.
• Maintains safety, security, and cleanliness; adheres to regulations.
• Coaches, mentors, and motivates Team Members to sustain high performance.

Skills

Task management

Root cause analysis

Interpersonal skills

Team leadership

Microsoft Office

Education

Retail experience 12+ months

Job description

Whole Foods Market is seeking a Supervisor to support Customer Service and E‑Commerce programs, leading checkout, pickup, and delivery operations at the assigned store. You will monitor KPIs, drive safety and quality, optimize labor, and coach team members to maintain a high‑performing environment.

The role emphasizes teamwork, adherence to health and safety standards, and collaboration with 1P/3P partners to ensure excellent customer experiences and efficient store processes.