E‑Commerce & Customer Service Lead

Whole Foods Market IP. L.P.; Elmhurst (IL); On-site; USD 26,000 - 42,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Job summary

Whole Foods Market is hiring a Supervisor to support Customer Service and E‑Commerce programs at the assigned store. You will lead processes for checkout, grocery delivery and pickup, and monitor KPI metrics to ensure a strong customer experience.

You will supervise daily operations, manage capacity and labor, and coach Team Members while upholding health and safety standards. The role requires flexibility for nights, weekends, and holidays and focuses on safety, quality, and program execution.

Qualifications

• 12+ months retail experience.

Responsibilities

• Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
• Establishes clear expectations for balancing in-store customer service and completing online orders.
• Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
• Seeks awareness of relevant competitors and industry trends.
• Ensures an effective and efficient response to customer questions, requests, and/or concerns.
• Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.
• Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
• Maintains Team Member safety and security standards.
• Ensures compliance with relevant regulatory rules and standards.
• Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.
• Maintains cleanliness of workspaces including staging area and coolers.
• Maintains security of equipment, e.g., MSRs, phones, currency counters.
• Proactively identifies process improvement opportunities.
• Consistently communicates and models WFM core values, leadership principles, and supports goals.

Skills

Task management

Analysis skills

Interpersonal skills

Mentoring

MS Office

Education

12+ months retail experience

Tools

MS Office

Job description

Whole Foods Market is hiring a Supervisor to support Customer Service and E‑Commerce programs at the assigned store. You will lead processes for checkout, grocery delivery and pickup, and monitor KPI metrics to ensure a strong customer experience.

You will supervise daily operations, manage capacity and labor, and coach Team Members while upholding health and safety standards. The role requires flexibility for nights, weekends, and holidays and focuses on safety, quality, and program execution.