E‑Commerce & Customer Service Lead

Whole Foods Market; East Lansing (MI); On-site; USD 23,000 - 41,000; Full time

Benefits offered by this job

Whole Benefits

Job summary

Whole Foods Market in Michigan is seeking a Supervisor to support Customer Service & E-Commerce programs, leading checkout, delivery and pickup operations at your store. You will monitor KPI metrics, manage daily operations, staff capacity and safety, and coach Team Members to sustain a high performing team while upholding health and safety regulations.

This role emphasizes collaboration with store leadership and external partners, including 1P/3P vendors, to ensure an outstanding customer

Qualifications

• 12+ months retail experience.

Responsibilities

• Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
• Establishes clear expectations for balancing in-store customer service and completing online orders.
• Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
• Seeks awareness of relevant competitors and industry trends.
• Ensures an effective and efficient response to customer questions, requests, and/or concerns.
• Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.
• Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
• Maintains Team Member safety and security standards.
• Ensures compliance with relevant regulatory rules and standards.
• Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.
• Maintains cleanliness of workspaces including staging area and coolers.
• Maintains security of equipment, e.g., MSRs, phones, currency counters.
• Proactively identifies process improvement opportunities.
• Consistently communicates and models WFM core values, leadership principles, and supports goals.

Skills

Task management

Analysis skills

Interpersonal skills

Mentoring

Office software

Tools

Email

Microsoft Office

Operations software

Job description

Whole Foods Market in Michigan is seeking a Supervisor to support Customer Service & E-Commerce programs, leading checkout, delivery and pickup operations at your store. You will monitor KPI metrics, manage daily operations, staff capacity and safety, and coach Team Members to sustain a high performing team while upholding health and safety regulations.

This role emphasizes collaboration with store leadership and external partners, including 1P/3P vendors, to ensure an outstanding customer