E-Commerce & In-Store Service Supervisor

Whole Foods Market IP. L.P.; Honolulu (HI); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Store discount

Paid time off

Financial wellness

Health & wellness support

Job summary

Whole Foods Market Supervisor leads the Customer Service & E-Commerce programs in-store, guiding checkout experiences and delivery/pickup at the assigned store. You will monitor KPIs and ensure safety, quality, and productive teamwork to optimize daily operations.

The role focuses on balancing in-store customer service with online order preparation, coaching Team Members, and collaborating with leadership and 1P/3P partners to deliver exceptional customer experiences.

Qualifications

• 12+ months retail experience.

Responsibilities

• Delivers outstanding customer experience; holds Team Members accountable for service quality.
• Establishes expectations for balancing in-store service with online orders.
• Monitors customer flow and assigns tasks balancing needs of all customers.
• Supports collaboration with departmental leaders and store leadership.
• Fosters a positive environment with strong teamwork and morale.
• Maintains safety, security, and compliance with regulations.

Skills

Retail experience

Task management

Interpersonal skills

Microsoft Office

Job description

Whole Foods Market Supervisor leads the Customer Service & E-Commerce programs in-store, guiding checkout experiences and delivery/pickup at the assigned store. You will monitor KPIs and ensure safety, quality, and productive teamwork to optimize daily operations.

The role focuses on balancing in-store customer service with online order preparation, coaching Team Members, and collaborating with leadership and 1P/3P partners to deliver exceptional customer experiences.