E‑Commerce & Customer Service Leader

Whole Foods Market; Tulsa (OK); On-site; USD 21,000 - 40,000; Full time

Benefits offered by this job

Store discount

Paid time off

Health & wellness programs

Job summary

Whole Foods Market in Tulsa, OK, seeks a Supervisor to support Customer Service & E-Commerce programs and lead checkout and online order processes at the assigned store. You will drive safety, quality of outbound orders, and the pickup experience while optimizing team productivity and program execution.

You will monitor KPI metrics, coach team members, and collaborate with store leadership and 1P/3P partners to ensure a smooth customer flow and compliant operations.

Qualifications

• Retail experience of 12+ months is required.
• Strong ability to analyze performance metrics and identify improvement areas.
• Excellent interpersonal and customer service skills.

Responsibilities

• Delivers outstanding customer experience and holds team accountable for service.
• Sets clear expectations for in-store vs. online order tasks.
• Monitors customer flow and assigns tasks to balance needs of all customers.
• Keeps informed about competitors and industry trends.
• Responds effectively to customer questions and concerns.
• Fosters positive teamwork and morale; mentors team members.
• Maintains safety and security standards; ensures regulatory compliance.
• Identifies process improvements and champions them across the store.

Skills

Task management

Root-cause analysis

Interpersonal skills

Mentoring

MS Office

Job description

Whole Foods Market in Tulsa, OK, seeks a Supervisor to support Customer Service & E-Commerce programs and lead checkout and online order processes at the assigned store. You will drive safety, quality of outbound orders, and the pickup experience while optimizing team productivity and program execution.

You will monitor KPI metrics, coach team members, and collaborate with store leadership and 1P/3P partners to ensure a smooth customer flow and compliant operations.