Driver Support & Compliance Specialist

zTrip BHM; Birmingham (AL); On-site; USD 40,000 - 60,000; Full time

Job summary

zTrip is seeking a Driver Admin to support our driver network and daily operations in Birmingham, AL. You will handle onboarding, licensing, documentation, and compliance, ensuring accurate records and smooth processes.

In this fast-paced role, you will collaborate with operations, dispatch, recruiting, and management to respond to driver inquiries, manage accounts, and maintain confidential files, while promoting a professional, service-oriented culture.

Qualifications

• Experience in administrative support, transportation, logistics, customer service, human resources, or a related field preferred.
• Strong organizational and time-management skills.
• Excellent verbal and written communication abilities.
• High attention to detail and accuracy.
• Ability to handle confidential information professionally.
• Proficiency with Microsoft Office and data entry systems.
• Strong problem-solving and customer service skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Self-motivated and capable of working independently and as part of a team.
• Professional demeanor and positive attitude.

Responsibilities

• Serve as a primary point of contact for drivers regarding administrative questions and support needs.
• Assist drivers with onboarding paperwork, licensing requirements, and company documentation.
• Maintain accurate driver records and ensure all required information is up to date.
• Process driver applications, agreements, and supporting documents.
• Provide guidance on company policies, procedures, and operational requirements.
• Assist drivers with account setup, system access, and administrative processes.
• Monitor driver files to ensure compliance with company, local, state, and regulatory requirements.
• Track expiration dates for licenses, permits, certifications, and other required documents.
• Coordinate document renewals and follow up with drivers regarding missing or incomplete information.
• Maintain organized and confidential driver records.
• Support audits, inspections, and compliance reviews as needed.
• Collaborate with operations, dispatch, recruiting, and management teams to support driver success.
• Assist with scheduling orientations, training sessions, and driver meetings.
• Respond to driver inquiries in a professional and timely manner.
• Help resolve administrative issues and elevate concerns when appropriate.
• Support daily office operations and special projects as assigned.
• Build positive relationships with drivers and create a supportive experience.
• Communicate company updates, policy changes, and operational information.
• Assist in addressing driver concerns and directing them to appropriate resources.
• Promote a professional, respectful, and service-oriented culture.
• Gather driver feedback and share insights with leadership to improve processes and programs.
• Maintain accurate reports, spreadsheets, and tracking systems.
• Enter and update driver information within company databases.
• Monitor onboarding and compliance metrics.
• Generate reports and provide administrative support to management as needed.
• Ensure data accuracy and timely record maintenance.

Skills

Administrative support

Organizational skills

Communication skills

Microsoft Office

Data entry

Customer service

Problem-solving

Multitasking

Teamwork

Job description

zTrip is seeking a Driver Admin to support our driver network and daily operations in Birmingham, AL. You will handle onboarding, licensing, documentation, and compliance, ensuring accurate records and smooth processes.

In this fast-paced role, you will collaborate with operations, dispatch, recruiting, and management to respond to driver inquiries, manage accounts, and maintain confidential files, while promoting a professional, service-oriented culture.