Driver Admin: Onboarding, Records & Ops Support

zTrip ATX; Austin (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health benefits including medical, and

401(k) with company match

Paid Time Off and holidays

Weekday schedule

Career growth opportunities

Collaborative work environment

Job summary

zTrip ATX in Austin, TX is seeking a Driver Admin to support our driver network by managing administrative processes, maintaining driver records, onboarding, and ensuring drivers have what they need to succeed.

You will collaborate with operations, dispatch, recruiting and management to handle reporting, data entry, and daily office functions, promoting a service-focused culture and driver engagement.

Qualifications

• Experience in administration, transportation, logistics, operations, customer service, human resources, or a related field preferred.
• Strong organizational and time-management skills.
• Excellent verbal and written communication abilities.
• High level of accuracy and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and interpersonal skills.
• Proficiency with Microsoft Office Suite and database systems.
• Ability to handle confidential information professionally and discreetly.
• Self-motivated, dependable, and team-oriented.
• Commitment to providing exceptional internal customer service.

Responsibilities

• Serve as a primary point of contact for drivers regarding administrative questions and support requests.
• Assist with new driver onboarding, documentation, orientation scheduling, and account setup.
• Maintain accurate driver records, files, and database information.
• Process driver applications, agreements, and required paperwork.
• Ensure all driver documentation is complete, accurate, and properly maintained.
• Provide timely support and assistance to drivers regarding company policies and procedures.
• Maintain organized and confidential driver files and records.
• Monitor required documentation, licenses, certifications, and renewal deadlines.
• Track and update driver information in company systems and databases.
• Conduct routine audits to ensure records remain current and complete.
• Ensure documentation is properly stored and readily available when needed.
• Assist leadership with administrative reporting and record requests.
• Coordinate driver meetings, training sessions, orientations, and administrative appointments.
• Collaborate with operations, dispatch, recruiting, and management teams to support driver success.
• Assist with data entry, reporting, and daily office administrative functions.
• Help identify and improve administrative processes and workflow efficiencies.
• Support special projects and department initiatives as assigned.
• Build positive and professional relationships with drivers and staff.
• Communicate important updates, company information, and operational changes.
• Assist in resolving driver concerns and direct issues to the appropriate department when necessary.
• Promote a positive, service-focused culture throughout the organization.
• Support driver engagement and retention initiatives through effective communication and follow-up.
• Generate reports related to driver activity, onboarding, documentation, and operational metrics.
• Maintain spreadsheets, tracking systems, and administrative records.
• Provide leadership with timely updates and accurate information.
• Assist with workforce planning and scheduling support as needed.
• Support continuous improvement efforts through accurate recordkeeping and data management.

Skills

Organizational skills

Time management

Communication skills

Attention to detail

Multi-tasking

Problem solving

Microsoft Office

Database systems

Confidential information handling

Team player

Internal customer service

Tools

Microsoft Office Suite

Database systems

Job description

zTrip ATX in Austin, TX is seeking a Driver Admin to support our driver network by managing administrative processes, maintaining driver records, onboarding, and ensuring drivers have what they need to succeed.

You will collaborate with operations, dispatch, recruiting and management to handle reporting, data entry, and daily office functions, promoting a service-focused culture and driver engagement.