Driver Experience Mobility Specialist

Hertz; City of Yonkers (NY); On-site; USD 21,000 - 30,000; Full time

Job summary

Hertz in Yonkers, NY is seeking a Mobility Specialist for the Lyft/Uber rental car program. You will act as a brand ambassador, delivering the fastest, easiest and most valued rental experience to drivers.

Responsibilities include assisting with reservations and rentals, preparing vehicles, and handling post-rental inquiries, billing and roadside questions with professional, friendly service. The role requires strong communication, time management and teamwork in a fast-paced setting, with

Qualifications

• Ability to work in a fast-paced environment with a variety of tasks.
• Professionalism, enthusiasm, and outstanding communication skills.
• Previous customer service.
• Strong time management and organizational skills are required
• Computer literate and detailed orientated.
• Must have a valid driver's license with an acceptable driving record

Responsibilities

• Ensure optimal operational efficacies to provide customers the best rental car experience
• Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers.
• Assist customers with various post rental inquiries that involve the rental and billing process
• Work in a fast-paced environment, while providing helpful customer service that enhances the customer’s rental experience.
• Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.
• Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures.
• Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.
• Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids.

Skills

Customer service

Communication skills

Time management

Organizational skills

Professionalism

Teamwork

Valid driver's license

Job description

Hertz in Yonkers, NY is seeking a Mobility Specialist for the Lyft/Uber rental car program. You will act as a brand ambassador, delivering the fastest, easiest and most valued rental experience to drivers.

Responsibilities include assisting with reservations and rentals, preparing vehicles, and handling post-rental inquiries, billing and roadside questions with professional, friendly service. The role requires strong communication, time management and teamwork in a fast-paced setting, with