Mobility Rental Specialist for Driving-Partner Experience

Hertz; Hartford (CT); Hybrid; USD 19,000 - 28,000; Full time

Job summary

Hertz Local Edition is seeking a Sales and Service Specialist to act as a brand ambassador and facilitate fast, easy rental experiences for Lyft and Uber drivers. You will ensure optimal operations, assist with reservations, process rentals, and deliver clean, safe vehicles to customers.

In this role, you will respond to rental and billing inquiries, work in a fast-paced environment, and actively maximize revenue by offering additional services.

Qualifications

• Fast-paced environment handling multiple tasks.
• Professionalism and outstanding communication skills.
• Valid driver's license with acceptable driving record.

Responsibilities

• Assist customers with creating rental car reservations and processing rentals, ensuring vehicles are clean and safe for pickup.
• Answer phone inquiries about Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, extensions, and roadside assistance.
• Maximize revenue opportunities by soliciting additional business after inquiries and overcoming objections.
• Prepare vehicles for pick-up, inspect for damage, clean interior and exterior, fill fluids and gas as needed.
• Handle post-rental inquiries related to rentals and billing.

Skills

Customer service

Communication

Time management

Organizational skills

Teamwork

English proficiency

Sales skills

Tools

Computer literacy

Job description

The Sales and Service Specialist, TNC is an essential member of the Hertz Local Edition team. As a brand ambassador, the Mobility Specialist will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers

• Ensure optimal operational efficacies to provide customers the best rental car experience
• Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers.
• Assist customers with various post rental inquiries that involve the rental and billing process
• Work in a fast-paced environment, while providing helpful customer service that enhances the customer’s rental experience.
• Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.
• Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures.
• Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.
• Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids.

Professional Experience:

• Ability to work in a fast-paced environment with a variety of tasks.
• Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.
• Previous customer service.
• Strong time management and organizational skills are required
• Computer literate and detailed orientated.
• Must have a valid driver's license with an acceptable driving record

Wages: $17.00/hr.

Knowledge:

• Customer service resolution practices
• Excellent communication techniques
• Sales Management/Coaching ability

Skills:

• Demonstrate good written and oral communication skills.
• Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills.
• Demonstrate professionalism and interpersonal skills.
• Show a high level of ownership, accountability and initiative.
• Proven experience of working well within a team.
• Ability to work flexible shifts including weekends and holidays; and work overtime as required.
• Willing to work outdoors during all weather conditions.
• Assist with special administrative projects when needed.
• Ability to stand for long periods of time.
• Ability to communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply

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