Mobility Rental Concierge for Driver Programs

Hertz; West Hartford (CT); On-site; USD 19,000 - 26,000; Full time

Job summary

Hertz Local Edition is seeking a Mobility Specialist to serve as a brand ambassador for Lyft and Uber driver rentals. You will facilitate the fastest, easiest rental experiences and ensure vehicles are clean, safe, and ready for pickup.

Role requires strong customer service, clear communication, and the ability to work in a fast-paced environment. Weekend/holiday shifts and outdoor work are possible, with emphasis on high service standards and revenue opportunities.

Qualifications

• Prior customer service experience.
• Valid driver’s license with acceptable driving record.
• Ability to work in a fast-paced environment with varying tasks.
• Excellent communication skills, both written and verbal.
• Willing to work weekends and holidays, overtime as needed.
• Must be able to stand for long periods.
• Willing to work outdoors in all weather conditions.
• Fluency in English; multilingual skills are a plus.

Responsibilities

• Ensure optimal operational efficacies to provide customers the best rental car experience.
• Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles.
• Assist customers with post-rental inquiries involving rental and billing processes.
• Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program and requirements.
• Communicate Hertz/Lyft/Uber Rental Car Program procedures effectively.
• Maximize revenue opportunities by guiding customer interactions and overcoming objections.
• Prepare vehicles for pickup, inspect for damage, clean interiors/exteriors, and check fluids and fuel.

Skills

Customer service

Communication

Time management

Cash handling

English language

Team player

Outdoor work

Phone etiquette

Job description

Hertz Local Edition is seeking a Mobility Specialist to serve as a brand ambassador for Lyft and Uber driver rentals. You will facilitate the fastest, easiest rental experiences and ensure vehicles are clean, safe, and ready for pickup.

Role requires strong customer service, clear communication, and the ability to work in a fast-paced environment. Weekend/holiday shifts and outdoor work are possible, with emphasis on high service standards and revenue opportunities.