Driver Mobility Concierge - Fast-Paced Rental Expert

Hertz; Harrisburg (Dauphin County); Hybrid; USD 21,000 - 28,000; Full time

Job summary

Hertz Mobility Specialist is a key member of the Hertz Local Edition team, acting as a brand ambassador to Lyft and Uber drivers. The role focuses on delivering the fastest, easiest, and most valued rental car experience while handling reservations, rentals, and post-rental inquiries.

The position requires strong customer service skills, clear communication, and the ability to work in a fast-paced environment. The team emphasizes professionalism and a high level of ownership in daily operations.

Qualifications

• Fast-paced environment adaptability.
• Strong written and oral communication.
• Excellent customer service experience.

Responsibilities

• Provide car reservations, rentals, and ensure clean, safe vehicles.
• Answer inquiries about rental program, requirements, billing, and extensions.
• Assist customers with post-rental questions and billing processes.
• Communicate Hertz/Lyft/Uber program details and procedures clearly.
• Maximize revenue opportunities through upselling and service excellence.
• Prepare vehicles for pickup, inspect for damage, and refuel as needed.
• Stand for long periods and work flexibly including weekends/holidays.

Skills

Customer service

Communication

Time management

Organizational skills

Team player

English proficiency

Job description

Hertz Mobility Specialist is a key member of the Hertz Local Edition team, acting as a brand ambassador to Lyft and Uber drivers. The role focuses on delivering the fastest, easiest, and most valued rental car experience while handling reservations, rentals, and post-rental inquiries.

The position requires strong customer service skills, clear communication, and the ability to work in a fast-paced environment. The team emphasizes professionalism and a high level of ownership in daily operations.