Donated Goods Store Leader - Operations & Growth

Land-of-Lincoln-Goodwill-Industrie; Quincy (IL); On-site; USD 60,000 - 85,000; Full time

Job summary

LLGI is seeking a Store Manager to lead all aspects of Donated Goods Retail operations. You will supervise staff and volunteers, drive donations processing, sales, and financial performance while upholding safety and compliance.

You will recruit and train staff, manage budgets, and implement process improvements to maximize efficiency and customer satisfaction. Travel within the territory supports organizational needs and leadership presence.

Qualifications

• Requires a high school diploma or equivalent.
• Requires 3 years of leadership experience supervising staff, preferably in retail.
• Requires CPR/First Aid certification or ability to obtain within six months.
• Requires a valid driver’s license with reliable transportation.

Responsibilities

• Oversee store operations and direct staff and volunteers to ensure accurate donation processing, sales, and reporting.
• Communicate the organization’s mission, vision, and values and promote diversity.
• Train, coach, and provide feedback to strengthen staff skills and drive performance.
• Ensure staff follow policies and procedures and compliance with employment laws.
• Recruit, hire, and schedule staff; conduct evaluations and administer discipline as needed.
• Lead safety and loss prevention efforts in partnership with Loss Prevention.

Skills

Adaptability

Managing Conflict

Communication

Stress Tolerance

Tenacity

Urgency

Coaching

Delegating

Building Trust

Education

High school diploma or equivalent

CPR/First Aid certification or ability to obtain within six months

Tools

Google Workspace

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Payroll software

Point of Sale systems

Job description

LLGI is seeking a Store Manager to lead all aspects of Donated Goods Retail operations. You will supervise staff and volunteers, drive donations processing, sales, and financial performance while upholding safety and compliance.

You will recruit and train staff, manage budgets, and implement process improvements to maximize efficiency and customer satisfaction. Travel within the territory supports organizational needs and leadership presence.