Domestic Freight Specialist & Customer Solutions

AIT Worldwide Logistics, Inc.; Orlando (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Bonus potential

Comprehensive benefits package

Job summary

AIT Worldwide Logistics is seeking a Domestic Agent II to serve as the primary contact for designated customers, manage domestic freight quotes, tracking, routing, and KPI reporting across air and ground shipments. You will coordinate with vendors, support local sales, ensure on-time performance, and maintain accurate paperwork while upholding high standards of customer service in a fast-paced environment.

This role requires attention to detail, strong communication, and the ability to work with

Qualifications

• Customer focus with ability to understand customer business needs and proactively address concerns.
• Oral and written communication skills in a professional manner; grammar and business writing style.
• Teamwork and collaboration within a cohesive group toward common goals; willingness to support others.
• Strong problem solving to identify and resolve issues with careful consideration of consequences.
• High attention to detail to ensure accuracy and quality of work.

Responsibilities

• Quoting, tracking and tracing domestic freight shipments moving via air/ground on a daily basis. Track overhead shipments daily and route accordingly
• Route freight shipments across multiple transportation modes and services based upon client requests
• Proactively communicate with clients regarding status of freight
• Communicate with vendors/suppliers regarding shipment dispatch, routing and rates
• Assist local sales and domestic offices with air/ground freight issues
• Manage daily on-time and defect codes, carrier re-weights and insure all masters rated
• Assist in compiling customer specific key performance indicator (KPI) reports on a weekly/monthly basis as needed
• Ensure paperwork, labeling and scanning for accuracy
• Understand the requirements/expectations of handling shipments of consequence – NFO, high-value, date/time specific, etc.
• Responsible for processing monthly inventory
• All other duties as the business deems necessary
• Other duties and responsibilities will be assigned as business demands deem necessary.
• Network with corresponding departments to ensure files are billed and posted prior to end of month
• Continuous learning through required compliance training and certifications of software and/or regulations.

Skills

Customer focus

Oral & Written Communication

Teamwork

Problem Solving

Attention to Detail

Education

Associates Degree or equivalent

Tools

MS Word

Excel

SAP

AS400

Job description

AIT Worldwide Logistics is seeking a Domestic Agent II to serve as the primary contact for designated customers, manage domestic freight quotes, tracking, routing, and KPI reporting across air and ground shipments. You will coordinate with vendors, support local sales, ensure on-time performance, and maintain accurate paperwork while upholding high standards of customer service in a fast-paced environment.

This role requires attention to detail, strong communication, and the ability to work with