Domestic Freight Coordinator & Client Liaison

AIT Worldwide Logistics; Humble (TX); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical

Prescription

Health Savings Account

Flexible Spending Accounts

Dental

Vision

Life

AD&D

Disability

Supplemental Health

Employee Support

Paid Parental Leave

Pet Insurance

401(k)

Tuition Reimbursement

Vacation (10 to 20 days depending on):

Personal days

Floating holiday

Sick days

Volunteer hours

Company holidays

Job summary

AIT Worldwide Logistics is seeking a Domestic Agent I to be the primary contact for designated customers, handling tracking, routing and issue resolution across air and ground freight. You will coordinate with vendors, support local sales, and contribute to KPI reporting in a fast-paced environment.

Ideal candidates have strong attention to detail, problem-solving skills, and a customer-centric mindset. This role offers growth opportunities, comprehensive benefits, and a collaborative culture at

Qualifications

• High school diploma or equivalent.
• 0-3 years freight forwarding experience required, 3-5 years preferred.
• Basic math & geography skills.
• Ability to read, analyze, and interpret verbal and written requests/directions.
• Ability to communicate and interact effectively with a variety of people; can present information in one-on-one settings.
• Ability to analyze numerical data and understand components, relationships, find patterns and draw conclusions.
• SAP, AS400 experience is preferred.
• Basic to intermediate experience using MS Office
• Basic knowledge of regulations and compliance procedures associated with freight forwarding, domestic forwarding ground carriers, airlines, and cartage; IATA/TSA knowledge.
• Ability to perform basic arithmetic with currency, weight, volume, and distance.

Responsibilities

• Quoting, tracking and tracing domestic freight shipments moving via air/ground on a daily basis. Track overhead shipments daily and route accordingly.
• Route freight shipments across multiple transportation modes and services based upon client requests.
• Proactively communicate with clients regarding status of freight.
• Communicate with vendors/suppliers regarding shipment dispatch, routing and rates.
• Assist local sales and domestic offices with air/ground freight issues.
• Manage daily on-time and defect codes, carrier re-weights and insure all masters rated.
• Assist in compiling customer specific KPI reports on a weekly/monthly basis as needed.
• Ensure paperwork, labeling and scanning for accuracy.
• Understand the requirements/expectations of handling shipments of consequence – NFO, high-value, date/time specific, etc.
• Responsible for processing monthly inventory.
• All other duties as the business deems necessary.

Skills

Customer focus

Oral & Written communication

Teamwork

Problem solving

Attention to detail

Education

High school diploma or equivalent

Tools

SAP

AS400

MS Office

Job description

AIT Worldwide Logistics is seeking a Domestic Agent I to be the primary contact for designated customers, handling tracking, routing and issue resolution across air and ground freight. You will coordinate with vendors, support local sales, and contribute to KPI reporting in a fast-paced environment.

Ideal candidates have strong attention to detail, problem-solving skills, and a customer-centric mindset. This role offers growth opportunities, comprehensive benefits, and a collaborative culture at