Domestic Freight Specialist II — Client-Focused Logistics

AIT Worldwide Logistics; Palatine (IL); On-site; USD 52,000 - 74,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Parental Leave

Tuition Reimbursement

Life Insurance

Disability Insurance

Flexible Spending Accounts

Pet Insurance

Job summary

AIT Worldwide Logistics is seeking a Domestic Agent II in Palatine, IL to manage domestic freight shipments from quoting to delivery. You will communicate with clients and vendors, coordinate routing across air and ground, and monitor on-time performance while handling paperwork and KPI reporting.

The role emphasizes proactive customer service, attention to detail, and collaboration with local sales and departments to ensure smooth operations.

Qualifications

• Customer focus and ability to proactively address customer concerns.
• Oral and written communication in a professional manner.
• Teamwork within a cohesive group toward common goals.
• Problem solving to identify issues and implement effective solutions.
• Attention to detail to ensure accuracy and quality of work.

Responsibilities

• Quoting, tracking and tracing domestic freight shipments moving via air/ground daily.
• Route freight across multiple transport modes based on client requests.
• Proactively communicate with clients regarding freight status.
• Coordinate with vendors on dispatch, routing and rates.
• Assist local sales and domestic offices with freight issues.
• Manage on-time performance, defect codes and carrier re-weights.
• Prepare customer KPI reports weekly/monthly as needed.
• Ensure paperwork, labeling and scanning accuracy.

Skills

Customer Focus

Oral & Written Communication

Teamwork

Problem Solving

Attention to Detail

Education

Associates Degree or equivalent

Tools

MS Word

Excel

SAP

AS400

Job description

AIT Worldwide Logistics is seeking a Domestic Agent II in Palatine, IL to manage domestic freight shipments from quoting to delivery. You will communicate with clients and vendors, coordinate routing across air and ground, and monitor on-time performance while handling paperwork and KPI reporting.

The role emphasizes proactive customer service, attention to detail, and collaboration with local sales and departments to ensure smooth operations.