Domestic Freight Coordinator II — Tracking & Routing Expert

AIT Worldwide Logistics; Chandler (AZ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision insurance

401(k)

Paid parental leave

Tuition reimbursement

Job summary

AIT Worldwide Logistics is seeking a Domestic Agent II to serve as the primary contact for designated customers and oversee outcomes of assigned projects, including service tracking, routing and KPI reporting.

You will coordinate domestic air/ground freight movements, communicate statuses to clients, and work with vendors to ensure timely dispatch and accurate rates. The role emphasizes accuracy, problem solving and collaboration across departments.

Qualifications

• Associates degree or equivalent required or preferred.
• 3-5 Freight Forwarding experience required, 5-7 years preferred.
• Proficient in MS Word, Excel; SAP and AS400 experience helpful but not required.
• Intermediate knowledge of IATA and TSA regulations.

Responsibilities

• Quoting, tracking and tracing domestic freight shipments moving via air/ground on a daily basis. Track overhead shipments daily and route accordingly.
• Route freight shipments across multiple transportation modes and services based upon client requests.
• Proactively communicate with clients regarding status of freight.
• Communicate with vendors/suppliers regarding shipment dispatch, routing and rates.
• Assist local sales and domestic offices with air/ground freight issues.
• Manage daily on-time and defect codes, carrier re-weights and insure all masters rated.
• Assist in compiling customer specific key performance indicator (KPI) reports on a weekly/monthly basis as needed.

Skills

Customer Focus

Oral & Written Communication

Teamwork

Problem Solving

Attention to Detail

Education

Associates Degree or equivalent

Tools

MS Word

Excel

SAP

AS400

Job description

AIT Worldwide Logistics is seeking a Domestic Agent II to serve as the primary contact for designated customers and oversee outcomes of assigned projects, including service tracking, routing and KPI reporting.

You will coordinate domestic air/ground freight movements, communicate statuses to clients, and work with vendors to ensure timely dispatch and accurate rates. The role emphasizes accuracy, problem solving and collaboration across departments.