Disaster Restoration Admin & Scheduling Coordinator

STRONG RESTORATION OF MICHIGAN LLC; Oak Park (MI); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Paid time off

Advancement opportunities

Leadership training

Job summary

STRONG RESTORATION OF MICHIGAN LLC is seeking an Office/Administrative Assistant to provide day-to-day administrative support to the Operations Manager. You will handle calls, scheduling, data entry, and reporting while coordinating with office staff and field teams in a fast-paced restoration environment.

The role requires strong communication, organizational, and multi-tasking abilities, with experience in CRM or dispatching tools and proficiency in Microsoft Office or Google Workspace.

Qualifications

• High school diploma or equivalent.
• Experience in administrative, office, receptionist, scheduling, or customer-service roles preferred.
• Strong verbal and written communication skills.
• Professional and friendly phone presence.
• Strong organizational and time-management skills.
• Ability to manage multiple tasks and changing priorities.
• Comfortable with computers, email, spreadsheets, and office software.
• Ability to learn new software and company systems quickly.

Responsibilities

• Answer incoming phone calls and direct calls appropriately.
• Assist with scheduling customers, appointments, technicians, and field staff.
• Run and distribute daily, weekly, and monthly reports.
• Enter and update customer, job, and scheduling information in company systems.
• Monitor office emails and route requests to the appropriate person.
• Assist with work orders, job files, paperwork, and documentation.
• Follow up on missing information, outstanding tasks, and scheduling needs.
• Maintain accurate records and organized electronic files.
• Prepare spreadsheets, trackers, and basic operational reports.
• Assist with appointment confirmations and customer communication.
• Help coordinate communication between office staff and field teams.
• Scan, upload, file, and organize documents.
• Maintain office supplies and assist with general office organization.
• Provide day-to-day administrative support to the Operations Manager.
• Assist with additional office and operational tasks as needed.

Skills

Communication

Time management

Organizational skills

Phone etiquette

Independent worker

Education

High school diploma

Tools

JobNimbus

CRM software

Google Workspace

Microsoft Office

Job description

STRONG RESTORATION OF MICHIGAN LLC is seeking an Office/Administrative Assistant to provide day-to-day administrative support to the Operations Manager. You will handle calls, scheduling, data entry, and reporting while coordinating with office staff and field teams in a fast-paced restoration environment.

The role requires strong communication, organizational, and multi-tasking abilities, with experience in CRM or dispatching tools and proficiency in Microsoft Office or Google Workspace.